Feedback in the form of email and faxes on a launched product is given by the Marketing personnel to the Research & Development team.
Overhead costs are high.
There is no system in place to have a consolidated view of all feedback given.
Some of the faxes are misplaced resulting in loss of valuable information.
All information is recorded online based on the workflow followed.
Centralised storage of information which is easily referenceable.
Overheads costs are cut down.
No loss of information.
Security issues are addressed.
Historical data is available for future reference.
Centrally maintained work log.
Easy movement of documents
Integrated module.